Last updated: June 2026
Our Commitment to Investors
OakRise Fincorp is committed to providing the highest standard of service to all clients. If you are dissatisfied with any aspect of our service, we have a formal grievance redressal process designed to address your concern promptly and fairly.
How to Lodge a Grievance
- Email: info@oakrise.in with subject line “Investor Grievance”
- WhatsApp: the number displayed on our website
- Written complaint addressed to OakRise Fincorp, Ahmedabad, Gujarat
Resolution Timeline
We will acknowledge receipt of your grievance within 2 business days and aim to resolve it within 15 business days. For complex matters requiring third-party involvement, we will keep you informed of progress at each stage.
Escalation – SEBI SCORES
If your grievance is not resolved to your satisfaction within 30 days, you may approach SEBI through the SCORES (SEBI Complaints Redress System) portal at scores.gov.in. This is a free, online complaint redressal platform for investors dealing with SEBI-registered entities.
Escalation – AMFI
For mutual fund-related grievances, you may also approach AMFI at amfiindia.com or contact the respective AMC directly using contact details on your account statement.
ODR – Online Dispute Resolution
SEBI’s Online Dispute Resolution (ODR) platform is available at smartodr.in for eligible disputes between investors and market intermediaries.